Valley CU Upgrades
Thank you for your
patience, we are about ½ the way through all our upgrades.
Recently we have changed our core data provider from a product
called Cubics to CU-Gold. This change has greatly enhanced our
flexibility and programs that we can support. It also totally
changed how we interface with the data of your share balances,
accessing loan information, and processing applications. Anyone
who has experienced our on-line banking program “It’s me 24/7”
will attest to how robust the new program is. And, we just got
started! In addition to the basic program moving from one data
processing system to another, we have been able to increase and
improve our connectivity to our electronic delivery systems.
We have already moved from “batch” ATM/Debit processing to
“on-line” AKA real-time balance access. That means that a
transaction is instantly reflected on your account, which has
greatly assisted members in balancing their accounts. The next
Moving our Visa program to an on-line
A move of our electronic funds
processing company to better track, process, and enhance our
interface with the outside providers of those transactions.
This new company will also increase our security measures.
Joining the Shared Branching Network.
On the day this is operational, we will have instantly opened
6,400+ new branch locations to serve you throughout the
continental United States as well as Guam and Puerto Rico!
While the share and loan
information moved over seamlessly, there have been some
challenges along the way. These were due mostly to the limited
supplemental information that our prior data processor was able
to provide. We scrambled to put back in place your account
distributions and the transfer amounts you had in place prior to
the conversion. This project is completed as far as we know.
Please check your statements and balances to make sure we have
it the way you want. If we made and error, we can quickly and
easily set up the proper amounts and transfer the funds to where
they should be.
Also, the debit card
accounts that were affected by the Hartland data breach (those
that had to have new cards issued to protect your accounts) are
encountering issues with their PIN’s moving over. We are aware
of this and here is the current solution:
If you still have your
original PIN mailer that was issued, that PIN will work. If you
do not have that mailer, we can either mail a new PIN, or you
can visit our office to re-select a new PIN.
We know we have taken on
a very large and long program to enhance our level of service to
our member/owners. We very much appreciate your understanding
and patience as we work through this intricate process. We are
also pleased with the amount of progress we have already
accomplished. We are systematically working through the changes
and addressing issues as they arise. The Board and Staff have
worked hard to make your credit union a vital and effective
place for you to transact your financial affairs.
We will be posting more
information as we progress to make you aware of the new programs
that you can utilize along with the very innovative service
enhancements that will be available.